Driven by a Passion for Cybersecurity

Mcdonalds

• Updated and configured new menus on the POS system to ensure accurate transactions and efficient service.
• Provided troubleshooting support for coworkers by assisting with alternative login methods during system failures.
• Diagnosed and resolved POS and production system outages, implementing effective solutions to restore functionality.
• Oversee daily operations of a Med-volume restaurant location, managing 35-45 hours per week with $4m+ revenue responsibility
• I Lead and develop a team of 10+ employees through recruitment, training, and performance management
• Ensure compliance with food safety regulations and maintain ServSafe certification
• Manage financial operations including daily deposits, cash handling procedures
• Coordinate inventory management, including weekly truck deliveries and stock rotation
• Optimize labor costs through strategic scheduling and payroll management
• Implement and maintain quality control standards for food preparation and service
• Drive customer satisfaction through proactive problem resolution and service excellence
• Conduct regular safety audits and maintain Food Safety compliance standards
• Create and adjust staff schedules to meet business demands while managing labor costs
• Monitor and maintain equipment functionality, coordinating repairs as needed
• Execute corporate promotional campaigns and local marketing initiatives

Radio Operator

• Trained and certified in radio communications operations, systems maintenance, and cybersecurity best practices
• Active Secret Security Clearance with experience handling sensitive and classified information
• Led and trained small teams in technical operations, equipment maintenance, and mission-critical tasks
• Maintain and operate specialized communications vehicles
• Manage critical communications systems including HF, VHF, UHF, IW, 3G, and Satellite Communications
• Configured and maintained network infrastructure, including Ethernet wiring, field-expedient antennas, and tactical data links
• Executed operations in dynamic, high-stress environments, requiring precision, adaptability, and strategic decision-making
• Diagnosed and troubleshot complex communication systems, ensuring communicational operation readiness in high-pressure environments.

Projects Related

• Homelab(s)
• Azure900 (Est 2026)
• Sec+ Certification (Est 2026)

Allied Universal

• Created Excel-based daily check-in reports for organized security tracking.
• Developed automated drop-down menus for authorization tracking.
• Managed access control and security systems.
• Supervised security personnel and managed staff scheduling
• Processed payroll and administrative documentation
• Conducted access control and identification verification
• Generated reports for facility management
• Coordinated with client managers on security protocols
• Monitored surveillance systems
• Managed visitor and delivery protocols
• Implemented security procedures and guidelines

CVS

• Lead daily store operations in absence of store manager, ensuring smooth execution of all procedures and staff functions.
• Supervised, directed, and supported store crew in completing assigned tasks and delivering customer service excellence.
• Delivered personalized coaching and performance feedback to team members using tools like myImpact and myCustomer.
• Handled customer inquiries, concerns, and complaints in alignment with CVS policies, maintaining customer satisfaction.
• Promoted CVS’s service culture by greeting customers, offering help, and thanking them for their business.
• Maintained customer and patient confidentiality in all interactions.
• Executed merchandise planning including weekly promotions, seasonal displays, and signage setup.
• Priced merchandise, stocked shelves, and ensured off-shelf product presentation met visual standards.
• Performed inventory management, coordinated weekly truck deliveries, and ensured accurate stock rotation.
• Managed cash handling procedures including daily deposits and reconciliations using DOS/POS systems.
• Oversaw opening and closing procedures, securing assets and ensuring operational readiness.
• Communicated effectively with store management and crews to ensure consistency in store goals and expectations.

Projects Related

• CVS Pharmacy Technician Trainee License